> _Markdown transcription of Vero Insurance Vero — Motor Insurance policy wording, effective 2025-12-01. Source: https://www.vero.co.nz/documents/personal-insurance/motor-policy-document-online-december-2025.pdf_ --- Effective 1 December 2025 MotorPlan Policy  Welcome Index Comprehensive Welcome to your MotorPlan Policy – insurance for your vehicle 3 The types of vehicle use we do and don’t cover 4 Who can and can’t drive your vehicle – driver options 4 Cover variations — driver restrictions we might apply 5 Third Party Fire & Theft What your vehicle is covered for if you have Comprehensive cover 6 What your vehicle is covered for if you have Third Party, Fire and Theft cover 12 What your vehicle is covered for if you have Third Party cover 16 Exclusions — things we don’t cover 19 Making a claim 24 Third Party Only How we settle your claim 27 What your responsibilities are 29 Policy conditions and other important information 31 Definitions 34 Exclusions The online version of this document is interactive Click a section on the index page, or any page number in this document, to go straight there. To search for a keyword, type Ctrl + F on a PC or Command + F on a Mac. Making a claim Your responsibilities Policy conditions As part of our commitment to you, this document meets the WriteMark Plain Language Standard. The WriteMark is a quality mark awarded to documents that achieve a high standard of plain language. Definitions 2  Welcome Welcome to your MotorPlan Policy Comprehensive – insurance for your vehicle In this policy wording, we set out what’s covered and what’s not covered under your policy, your responsibilities, and how we work together with you at claim time. Third Party Fire & Theft Who we mean by ‘you’ When we say ‘you’ or ‘your’, we mean the insured person or people named on your schedule, and their partner. A partner is either a: • marriage or de facto partner under the Property (Relationships) Act 1976 • civil union partner under the Civil Union Act 2004. Who we mean by ‘we’ When we say ‘we’, ‘us’, or ‘our’, we mean Vero Insurance New Zealand Limited. Third Party Only The documents that make up your insurance policy Your insurance policy is made up of three parts. 1. This policy wording. It explains what we do and don’t cover, the responsibilities you have under the policy, and how to make a claim. 2. The policy schedule. It gives details specific to you, including who and what is insured, and when cover starts and ends. The policy schedule also includes any special terms Exclusions that might apply, which might also detail things that we do and don’t cover. 3. The information in the proposal, application, or declaration. Read your policy wording, so you know what we do and don’t cover We agree to give you insurance cover as outlined in this policy wording and your policy Making a claim schedule, as long as your premium payment is up to date. Read your insurance policy documents carefully, so you know what you are, and are not, covered for. Keep them together in a safe place. Once you’ve read this policy wording, contact your insurance adviser if you would like more information. Headings in this policy wording are descriptive Your responsibilities The headings used in this policy wording are descriptive — they’re to help you find information. They’re not part of the terms and conditions, so you can’t rely on them to interpret the policy’s meaning. Words in italics have specific meanings When words are in italics, they have specific meanings that we’ve defined in the ‘Definitions’ section on page 34. When we use these words, we mean the definitions we give in the ‘Definitions’ section. What we cover depends on your cover option Policy conditions This policy wording includes three different cover types. Make sure you read and understand the cover type you’ve bought, as shown on your schedule: Comprehensive page 6 Third Party, Fire and Theft page 12 Third Party Only page 16 Definitions 3  Welcome The types of vehicle use we do and don’t cover Comprehensive Your schedule will show the kind of use your vehicle is insured for — either private or business. Private use: what we cover If your schedule shows private use, we’ll cover your vehicle for: • social, domestic, recreational, and farming purposes • religious, social welfare, or youth organisation work Third Party Fire & Theft • use by you to get to or from work or to carry out occasional work-related use (provided your vehicle is not owned or insured under a company name). Business use: what we cover If your schedule shows business use, we’ll cover your vehicle for private use, and business use relating to any of the following: • any form of sales, service, and maintenance callouts for your business (unless your business is in the motor trade, which we never cover under this policy) • insurance assessing Third Party Only • carrying goods or samples for your trade or business • work as a stock or station agent or real estate agent. Vehicle use: what we never cover Even if your vehicle is being used for one of the private or business uses above, your vehicle is never covered by this policy for any of the uses below: • motor trade (including vehicle sales yards, motor mechanics, and vehicle servicing) Exclusions • courier or delivery work (including any food delivery service) • instructing others how to drive, in exchange for pay or reward • motor vehicle hire • use as a courtesy or loan vehicle • carrying fare-paying passengers (including any use as a taxi or for ride-share driving) Making a claim • security work. See the ‘Certain uses of your vehicle’ exclusion on page 19 for information about other uses we don’t cover. Who can and can’t drive your vehicle – driver options Your responsibilities Driver options you can choose The driver option you have chosen from the list below will appear on your schedule. The option you choose impacts who will be covered while driving your vehicle and the excess payable — refer to page 25 for excess details. Open driver When this option is noted on the schedule for your vehicle, the age-based driver restrictions noted below won’t apply. Policy conditions We won’t provide any cover if the person driving your vehicle is someone we’ve named on the schedule as an excluded driver. Definitions 4  Welcome Comprehensive Excluding under-25-year-old drivers When this option is noted on the schedule for your vehicle, we won’t cover your vehicle while it’s being driven by, or is under the care or control of, anyone under 25. This doesn’t limit cover under the ‘Vehicle servicing and emergency’ benefit. Voluntary named drivers When this option is noted on the schedule for your vehicle, anyone with a valid driver’s licence is covered while driving your vehicle. Third Party Fire & Theft You can choose to name the people who will be driving your vehicle, and we’ll list them on your schedule. If your vehicle is driven by anyone not listed on the schedule at the time of a claim, the unnamed driver excess on your schedule will apply in addition to any other applicable excesses. Voluntary named drivers and exclude under-25-year-old drivers When this option is noted on the schedule for your vehicle, we won’t cover your vehicle while it’s being driven by, or is under the care or control of, anyone under 25. You can choose to name the people who will be driving your vehicle, and we’ll list them Third Party Only on your schedule. If your vehicle is driven by anyone 25 years or older not listed on the schedule at the time of a claim, the unnamed driver excess on your schedule will apply in addition to any other applicable excesses. Cover variations – driver restrictions we might apply Exclusions Your schedule will show if we’ve restricted your cover by applying one of the clauses below, or applied any other restrictions. Depending on the kind of vehicle you have, or who might be driving, we might restrict who is covered to drive your vehicle. Compulsory named driver Making a claim If your schedule shows the ‘Compulsory named driver’ clause applies to a vehicle, we’ll only cover that vehicle if the person driving it is listed on your schedule. Excluded driver If your schedule shows the ‘Excluded driver’ clause applies to a vehicle, we won’t cover that vehicle if the person driving it is someone we’ve named on the schedule as an excluded driver. Your responsibilities Policy conditions Definitions 5  Welcome What your vehicle is covered for if you have Comprehensive Comprehensive cover If your schedule shows you have Comprehensive cover, we’ll cover you for loss to your vehicle anywhere in New Zealand during the period of insurance. If your schedule shows you’re covered for agreed value, this is the maximum we’ll pay for your vehicle. Third Party Fire & Theft If your schedule shows you’re covered for market value, this is the maximum we’ll pay for your vehicle. Your cover also includes the benefits below, if the circumstances they outline apply. Your cover, including the benefits and optional benefits, is subject to the terms, limitations, exclusions, conditions, and cover limits that apply to this policy. Comprehensive cover – the benefits we include This section explains in detail the benefits we provide, and what we’ll pay for each. Third Party Only Electric vehicles — we’ll cover your charging equipment If your vehicle is an electric vehicle (EV) or a plug-in hybrid electric vehicle (PHEV), we’ll cover loss to your vehicle’s charging cables, adaptors, and wall boxes that you own, if they aren’t insured elsewhere. Emergency costs — we’ll pay for emergency transport and repairs Exclusions If your vehicle can’t be safely driven or has been stolen, we’ll pay reasonable costs up to $1,500 for accommodation and transport to get you and any of your passengers (including any domestic pets) to your home. In addition to the above, we’ll pay the reasonable cost of either: • moving your vehicle to the nearest repairer or safe place • essential repairs so you can get your vehicle to your destination or a repairer. Making a claim We’ll also cover the reasonable cost of transporting your vehicle to: • your home after your vehicle has been repaired • your home, a repairer, or place of storage if your vehicle is recovered after being stolen. This benefit only applies if we’re paying for loss covered by this policy. Keys and locks — we’ll pay to replace and recode keys and locks Your responsibilities If your vehicle keys are stolen, lost, or damaged, we’ll pay reasonable costs to: • replace the keys (including costs to recode or reprogramme keys) • replace or recode the locks. Legal liability — we’ll cover your legal liability if you cause loss, damage, or injury We’ll cover you for your legal liability to pay damages or reparation. We’ll only pay if the liability is for loss to someone else’s property, or accidental bodily injury. The liability must Policy conditions arise from an event that: • happens during the period of insurance • happens in New Zealand • is caused by an accident involving your vehicle (or a vehicle you’re driving that belongs to someone else, as outlined in the ‘Extended liability’ section below). Definitions 6  Welcome Comprehensive What you must do to claim for liability for reparation To claim for liability for reparation, you must do both of the following. • Tell us immediately if you or any other person entitled to cover under this policy is charged with any offence which resulted in bodily injury to another person or loss to someone else’s property. • Obtain our written approval before any offer of reparation is made. Extended liability Third Party Fire & Theft As long as the above requirements for cover are met, we’ll also provide cover for liability for damages and liability for reparation in any of the following circumstances. • Your liability arises from an accident caused by: ‒ a trailer you are responsible for, whether or not it is attached to your vehicle ‒ items that, despite being reasonably secured, escape or fall from a trailer or caravan you are responsible for, while attached to your vehicle ‒ a caravan you are responsible for, while attached to your vehicle. • You allow someone else to drive your vehicle. However, we won’t cover them if they’re excluded from cover or otherwise insured. Where there is cover for this person under Third Party Only this section of the policy, the word ‘you’ in this policy also includes the person entitled to cover. • You’re driving a vehicle that belongs to someone else, provided it is not hired to you under a hire purchase or lease agreement. We won’t pay for loss to the vehicle you’re driving. This extension does not apply where your vehicle is a motorcycle, trailer, or caravan. What we won’t pay under Legal liability Exclusions We won’t pay under any of these legal liability benefits for loss to property (including motor vehicles) in your or the driver’s custody or control. However, we’ll cover loss to: • a disabled vehicle being towed (other than for reward) • the property of passengers. We won’t pay if you, anyone else, or any organisation covered under this policy, is covered Making a claim under any other policy, or fails to meet the policy’s terms and conditions. We won’t pay for any exemplary or punitive damages. We won’t cover any liability that you have taken on by agreement (except in situations where you would be liable without the agreement). We won’t pay for legal liability for loss to property or accidental bodily injury arising from either: • pollution or contamination Your responsibilities • prevention or restriction on use of property due to hazard to health caused by pollution or contamination. However, we’ll pay for your legal liability if the pollution or contamination was the direct result of a loss covered by this policy, unless another policy exclusion applies. When we say ‘pollution or contamination’, we mean pollution, contamination, seepage, soot, dust, deposits, adulteration, impurity or poisoning. Limits on what we’ll pay for Legal liability For any one event, we’ll pay: Policy conditions • for loss to someone else’s property, up to $20,000,000 • for bodily injury, up to $1,000,000. The most we’ll pay for all legal liabilities for damages and reparation is a combined maximum of $20,000,000 during any period of insurance. If you have other insurance with us that may cover liability for the same event, we will still only pay up to the limits above. Definitions 7  Welcome Comprehensive We also pay legal defence costs to defend a claim for damages If we’ve given you our written agreement beforehand, we’ll also pay your legal defence costs and expenses incurred to defend a claim for damages against you. This cover applies even if you are not found legally liable to pay damages. However, we won’t pay legal defence costs and expenses in relation to an offence, or where you’re legally required to pay reparation. You won’t pay an excess if you’re not claiming for damage to your vehicle Third Party Fire & Theft We won’t charge an excess for your liability claim if you’re not claiming for loss to your own vehicle. New car option — we may replace your vehicle if it’s new If we’ve accepted your claim and decided your vehicle is a total loss, we’ll offer to replace your vehicle with a new vehicle of the same make, model, and specification. This applies if: • your vehicle is less than one year old from the date of its original registration • the new vehicle is readily available in New Zealand. Third Party Only We’ll also pay any on-road costs required for the new vehicle. By on-road costs, we mean registration costs, a warrant of fitness, and road user charges (if applicable). If a new vehicle isn’t readily available in New Zealand or you choose not to have your vehicle replaced, the maximum we’ll pay for your vehicle is the market value or the agreed value as shown on your schedule. Tow and storage — we’ll pay for towing and temporary storage costs If your vehicle can’t be safely driven, we’ll pay the reasonable cost of moving your vehicle to the Exclusions nearest repairer, place of storage, or safe place. We’ll also pay reasonable costs to store your vehicle until it can be repaired, or we settle your claim. This benefit only applies if we’re paying for loss covered by this policy. Trailers — we’ll pay up to $1,000 for trailers Making a claim The benefit and its limits below do not apply if your vehicle (as shown on your schedule) is a trailer. We’ll automatically cover any trailer you own, hire, or lease for loss, up to $1,000 for any one event. We’ll charge an excess of $100 for any claim for loss to the trailer. Under this benefit, we won’t automatically cover: • caravans Your responsibilities • boat, horse, or camper trailers • the contents of any trailer • any trailer that is separately listed on your schedule • any trailer that is insured under this or any other policy • any trailer that can’t legally be towed by your vehicle. Vehicle change — we’ll temporarily cover replacement or additional vehicles Policy conditions If you change your vehicle or buy another one for your own use, we’ll cover it automatically for up to 30 days. We cover the replacement or additional vehicle for its market value, as long as it’s valued at no more than $150,000 — but otherwise on the same policy terms that apply to the current vehicle shown on your schedule. You must give us full details of the replacement or additional vehicle within 30 days of buying it. If you don’t, cover for it stops automatically. Definitions 8  Welcome Vehicle parts and accessories — we’ll cover parts and accessories Comprehensive that aren’t fitted to your vehicle We’ll pay up to $1,000 for any one event for all the following while they are not fitted to your vehicle and kept at your home. • Spare parts. • Vehicle accessories – including accessories that are normally required to be fitted to your vehicle. Third Party Fire & Theft This benefit only covers loss caused by fire or theft. Vehicle servicing and emergency — we won’t apply driver restrictions If your schedule shows driver restrictions on your policy, we won’t apply them if your vehicle is being driven: • by a member of the motor trade while they are servicing or repairing it • by a valet parking attendant while they park or fetch it • by a professional dial-a-driver while they deliver your vehicle to your home, workplace, or other temporary location where you are staying Third Party Only • to a medical facility in a medical emergency. Vinyl wrap, paint protection film, and signwriting — we’ll cover the cost of repair or replacement We’ll cover loss to any vinyl wrap, paint protection film, and signwriting on your vehicle, up to a maximum of $2,000 for any one event. This benefit applies to any vinyl wrap, paint protection film, and signwriting that is professionally Exclusions applied to your vehicle. Under this benefit we won’t cover: • repair or replacement of any undamaged sections of vinyl wrap, paint protection film, and signwriting • any additional costs to match the new vinyl wrap, paint protection film, and signwriting Making a claim to undamaged sections • any design or artwork fees required to recreate or reprint the vinyl wrap, paint protection film, and signwriting • any vinyl wrap, paint protection film, and signwriting that was not professionally applied. Windscreen and window glass — excess-free windscreen and Your responsibilities window glass repairs We’ll pay for loss to your vehicle’s windscreen or windows glass. • If your windscreen or window glass is repairable, you won’t have to pay an excess. • If your windscreen or window glass needs replacing, you’ll need to pay a $500 excess. You will also need to pay for any repairs not covered by this policy, which are necessary to replace the glass. This benefit also covers parts of the windscreen or window glass including: • tinting Policy conditions • demisters • rain sensors • any necessary recalibration of sensors associated with the glass. Definitions 9  Welcome Comprehensive You will need to pay an excess if you claim for any other damage, including to: • sunroofs, glass roofs, and mirrors • headlights, taillights, and lamp covers • any other glass or transparent plastics • anything attached to the windscreen or windows • cameras, including dash cams and advanced driver assist system cameras. When replacing your windscreen or window glass, we may use reconditioned, recycled, or Third Party Fire & Theft aftermarket windscreen or window glass. Understanding your windscreen and window glass cover Items with a ‘tick’ are included in the ‘Windscreen and window glass’ benefit above Items with a ‘cross’ are not included in the ‘Windscreen and window glass’ benefit, but are covered by your policy as part of your vehicle Third Party Only Windscreen Rear windscreen Windows Sunroof Exclusions Wing mirrors Headlights Taillights Indicators Making a claim Caravan benefits — benefits we include if you have a caravan The following benefits only apply if your vehicle is a caravan. New caravan option — we may replace your caravan if it’s new We’ll offer to replace your caravan if both the following apply. Your responsibilities • The cost to repair your caravan is greater than 60% of its market value. • Your caravan is less than 3 years old. We’ll replace your caravan with a new one of the same make, model, and specification, as long as it’s available in New Zealand. Personal effects — we’ll cover personal effects in your caravan We’ll pay for loss to personal effects, clothing, and domestic utensils in the caravan. Policy conditions We’ll pay up to $2,500 to replace these items as long as they belong to you, or to any member of your family who lives with you. Definitions 10  Welcome Optional benefits — the additional cover you can choose Comprehensive If you’ve chosen any of the following optional benefits, they’ll appear on your schedule. You need to have paid the additional premium for a benefit to apply. Excess-free windscreen and window glass replacement You won’t have to pay an excess for loss to your vehicle’s windscreen or window glass if it needs replacing. However, you will need to pay for any repairs not covered by this policy, Third Party Fire & Theft which are necessary to replace the glass. This benefit also covers parts of the windscreen or window glass, including: • tinting • demisters • rain sensors • any necessary recalibration of sensors associated with the glass. You will need to pay an excess if you claim for any other damage, including to: • sunroofs, glass roofs, and mirrors • headlights, taillights, and lamp covers Third Party Only • any other glass or transparent plastics • anything attached to the windscreen or windows • cameras, including dash cams and advanced driver assist system cameras. When replacing your windscreen or window glass, we may use reconditioned, recycled, or aftermarket windscreen or window glass. Roadside assistance — you can purchase roadside assistance Exclusions If you choose this benefit, we’ll provide you the details in a separate agreement. Making a claim Your responsibilities Policy conditions Definitions 11  Welcome What your vehicle is covered for if you have Comprehensive Third Party, Fire and Theft cover If your schedule shows you have Third Party, Fire and Theft cover you’re covered: • anywhere in New Zealand during the period of insurance • for loss to your vehicle caused by fire, theft, or attempted theft. If your schedule shows you’re covered for agreed value, this is the maximum we’ll pay Third Party Fire & Theft for your vehicle. If your schedule shows you’re covered for market value, this is the maximum we’ll pay for your vehicle. Your cover also includes the benefits listed below, if the circumstances they outline apply. Your cover, including the benefits and optional benefits, is subject to the terms, limitations, exclusions, conditions, and cover limits that apply to this policy. Third Party, Fire and Theft cover — the benefits we include Third Party Only This section explains the benefits we provide, and what we’ll pay for each. Accidental loss or damage — we’ll cover damage by an uninsured driver We’ll cover loss to your vehicle caused by an uninsured driver of a vehicle you don’t own. We must be satisfied of all these three things. • The driver or person in charge of your vehicle is free of blame. • The person at fault is identified. Exclusions • The person at fault has no valid insurance. This benefit includes: • cover for loss to your vehicle, up to your vehicle’s market value or agreed value (depending on what is shown on your schedule) • cover under the ‘Tow and storage’ benefit. Making a claim The maximum we’ll pay for all costs under this benefit is: • $5,000 if we’re insuring your car • $1,500 if we’re insuring your motorcycle. We won’t charge an excess under this benefit. Electric vehicles – we’ll cover your charging equipment Your responsibilities If your vehicle is an electric vehicle (EV) or a plug-in hybrid electric vehicle (PHEV), we’ll cover loss caused by fire or theft to your vehicle’s charging cables, adaptors, and wall boxes that you own, if they aren’t insured elsewhere. Emergency costs — we’ll pay for emergency transport and repairs If your vehicle can’t be safely driven or has been stolen, we’ll pay reasonable costs up to $1,500 for accommodation and transport to get you and any of your passengers (including any domestic pets) to your home. Policy conditions In addition to the above, we’ll pay the reasonable cost of either: • moving your vehicle to the nearest repairer or safe place • essential repairs so you can get your vehicle to your destination or a repairer. We’ll also cover the reasonable cost of transporting your vehicle to: • your home after your vehicle has been repaired • your home, a repairer, or place of storage if your vehicle is recovered after being stolen. This benefit only applies if we’re paying for loss covered by this policy. Definitions 12  Welcome Legal liability — we’ll cover your legal liability if you cause loss, Comprehensive damage, or injury We’ll cover you for your legal liability to pay damages or reparation. We’ll only pay if the liability is for loss to someone else’s property, or accidental bodily injury. The liability must arise from an event that: • happens during the period of insurance • happens in New Zealand Third Party Fire & Theft • is caused by an accident involving your vehicle (or a vehicle you’re driving that belongs to someone else, as outlined in the ‘Extended liability’ section below). What you must do to claim for liability for reparation To claim for liability for reparation, you must do both of the following. • Tell us immediately if you or any other person entitled to cover under this policy is charged with any offence which resulted in bodily injury to another person or loss to someone else’s property. • Obtain our written approval before any offer of reparation is made. Third Party Only Extended liability As long as the above requirements for cover are met, we’ll also provide cover for liability for damages and liability for reparation in any of the following circumstances. • Your liability arises from an accident caused by: ‒ a trailer you are responsible for, whether or not it is attached to your vehicle ‒ items that, despite being reasonably secured, escape or fall from a trailer or caravan you are responsible for, while attached to your vehicle Exclusions ‒ a caravan you are responsible for, while attached to your vehicle. • You allow someone else to drive your vehicle. However, we won’t cover them if they’re excluded from cover or otherwise insured. Where there is cover for this person under this section of the policy, the word ‘you’ in this policy also includes the person entitled to cover. • You’re driving a vehicle that belongs to someone else, provided it is not hired to you under a hire purchase or lease agreement. We won’t pay for loss to the vehicle you’re Making a claim driving. This extension does not apply where your vehicle is a motorcycle, trailer, or caravan. What we won’t pay under Legal liability We won’t pay under any of these legal liability benefits for loss to property (including motor vehicles) in your or the driver’s custody or control. However, we’ll cover loss to: • a disabled vehicle being towed (other than for reward) Your responsibilities • the property of passengers. We won’t pay if you, anyone else, or any organisation covered under this policy, is covered under any other policy, or fails to meet the policy’s terms and conditions. We won’t pay for any exemplary or punitive damages. We won’t cover any liability that you have taken on by agreement (except in situations where you would be liable without the agreement). We won’t pay for legal liability for loss to property or accidental bodily injury arising from either: Policy conditions • pollution or contamination • prevention or restriction on use of property due to hazard to health caused by pollution or contamination. However, we’ll pay for your legal liability if the pollution or contamination was the direct result of a loss covered by this policy, unless another policy exclusion applies. When we say ‘pollution or contamination’, we mean pollution, contamination, seepage, soot, dust, deposits, adulteration, impurity or poisoning. Definitions 13  Welcome Comprehensive Limits on what we’ll pay for Legal liability For any one event, we’ll pay: • for loss to someone else’s property, up to $20,000,000 • for bodily injury, up to $1,000,000. The most we’ll pay for all legal liabilities for damages and reparation is a combined maximum of $20,000,000 during any period of insurance. If you have other insurance with us that may cover liability for the same event, we will still Third Party Fire & Theft only pay up to the limits above. We also pay legal defence costs to defend a claim for damages If we’ve given you our written agreement beforehand, we’ll also pay your legal defence costs and expenses incurred to defend a claim for damages against you. This cover applies even if you are not found legally liable to pay damages. However, we won’t pay legal defence costs and expenses in relation to an offence, or where you’re legally required to pay reparation. Tow and storage – we’ll pay for towing and temporary storage costs Third Party Only If your vehicle can’t be safely driven, we’ll pay the reasonable cost of moving your vehicle to the nearest repairer, place of storage, or safe place. We’ll also pay reasonable costs to store your vehicle until it can be repaired, or we settle your claim. This benefit only applies if we’re paying for loss covered by this policy. Vehicle change — we’ll temporarily cover replacement Exclusions or additional vehicles If you change your vehicle or buy another one for your own use, we’ll cover it automatically for up to 30 days. We cover the replacement or additional vehicle for its market value, as long as it’s valued at no more than $150,000 — but otherwise on the same policy terms that apply to the current Making a claim vehicle shown on your schedule. You must give us full details of the replacement or additional vehicle within 30 days of buying it. If you don’t, cover for it stops automatically. Vehicle servicing and emergency — we won’t apply driver restrictions If your schedule shows driver restrictions on your policy, we won’t apply them if your vehicle is being driven: Your responsibilities • by a member of the motor trade while they are servicing or repairing it • by a valet parking attendant while they park or fetch it • by a professional dial-a-driver while they deliver your vehicle to your home, workplace, or other temporary location where you are staying • to a medical facility in a medical emergency. Policy conditions Definitions 14  Welcome Optional benefits — the additional cover you can choose Comprehensive If you’ve chosen any of the following optional benefits, they’ll will appear on your schedule. You need to have paid the additional premium for a benefit to apply. Excess-free windscreen and window glass We’ll pay for loss to your vehicle’s windscreen or window glass. You won’t have to pay an excess, as long as you’re not claiming for any other damage. However, you will need to pay Third Party Fire & Theft for any repairs not covered by this policy, which are necessary to replace the glass. This benefit also covers parts of the windscreen or window glass including: • tinting • demisters • rain sensors • any necessary recalibration of sensors associated with the glass. However, this benefit does not cover any other items, such as: • sunroofs, glass roofs, and mirrors • headlights, taillights, and lamp covers Third Party Only • any other glass or transparent plastics • anything attached to the windscreen or windows • cameras, including dash cams and advanced driver assist system cameras. When replacing your windscreen or window glass, we may use reconditioned, recycled, or aftermarket windscreen or window glass. Roadside assistance — you can purchase roadside assistance Exclusions If you choose this benefit, we’ll provide you the details in a separate agreement. Making a claim Your responsibilities Policy conditions Definitions 15  Welcome What your vehicle is covered for if you have Comprehensive Third Party cover If your schedule shows you have Third Party cover, we don’t cover your vehicle unless the ‘Accidental loss or damage benefit’ below applies. Your cover also includes the other benefits listed below, if the circumstances they outline apply. Your cover, including the benefits and optional benefits, is subject to the terms, limitations, Third Party Fire & Theft exclusions, conditions, and cover limits that apply to this policy. Third Party cover — the benefits we include This section explains in detail the benefits we provide, and what we’ll pay for each. Accidental loss or damage — we’ll cover damage by an uninsured driver We’ll cover loss to your vehicle caused by an uninsured driver of a vehicle you don’t own. We must be satisfied of all these three things. Third Party Only • The driver or person in charge of your vehicle is free of blame. • The person at fault is identified. • The person at fault has no valid insurance. This benefit includes: • cover for damage to your vehicle, up to your vehicle’s market value • reasonable costs of moving your vehicle to the nearest repairer or safe place if it can’t be driven Exclusions • reasonable costs to store your vehicle until your vehicle can be repaired, or we settle your claim. The maximum we’ll pay for all costs under this benefit is: • $5,000 if we’re insuring your car • $1,500 if we’re insuring your motorcycle. Making a claim We won’t charge an excess under this benefit. Legal liability — we’ll cover your legal liability if you cause loss, damage, or injury We’ll cover you for your legal liability to pay damages or reparation. We’ll only pay if the liability is for loss to someone else’s property, or accidental bodily injury. The liability must Your responsibilities arise from an event that: • happens during the period of insurance • happens in New Zealand • is caused by an accident involving your vehicle (or a vehicle you’re driving that belongs to someone else, as outlined in the ‘Extended liability’ section below). What you must do to claim for liability for reparation To claim for liability for reparation, you must do both of the following. • Tell us immediately if you or any other person entitled to cover under this policy Policy conditions is charged with any offence which resulted in bodily injury to another person or loss to someone else’s property. • Obtain our written approval before any offer of reparation is made. Definitions 16  Welcome Comprehensive Extended liability As long as the above requirements for cover are met, we’ll also provide cover for liability for damages and liability for reparation in any of the following circumstances. • Your liability arises from an accident caused by: ‒ a trailer you are responsible for, whether or not it is attached to your vehicle ‒ items that, despite being reasonably secured, escape or fall from a trailer or caravan you are responsible for, while attached to your vehicle Third Party Fire & Theft ‒ a caravan you are responsible for, while attached to your vehicle. • You allow someone else to drive your vehicle. However, we won’t cover them if they’re excluded from cover or otherwise insured. Where there is cover for this person under this section of the policy, the word ‘you’ in this policy also includes the person entitled to cover. • You’re driving a vehicle that belongs to someone else, provided it is not hired to you under a hire purchase or lease agreement. We won’t pay for loss to the vehicle you’re driving. This extension does not apply where your vehicle is a motorcycle, trailer, or caravan. What we won’t pay under Legal liability Third Party Only We won’t pay under any of these legal liability benefits for loss to property (including motor vehicles) in your or the driver’s custody or control. However, we’ll cover loss to: • a disabled vehicle being towed (other than for reward) • damage to the property of passengers. We won’t pay if you, anyone else, or any organisation covered under this policy, is covered under any other policy, or fails to meet the policy’s terms and conditions. We won’t pay for any exemplary or punitive damages. Exclusions We won’t cover any liability that you have taken on by agreement (except in situations where you would be liable without the agreement). We won’t pay for legal liability for loss to property or accidental bodily injury arising from either: • pollution or contamination • prevention or restriction on use of property due to hazard to health caused by pollution Making a claim or contamination. However, we’ll pay for your legal liability if the pollution or contamination was the direct result of a loss covered by this policy, unless another policy exclusion applies. When we say ‘pollution or contamination’, we mean pollution, contamination, seepage, soot, dust, deposits, adulteration, impurity or poisoning. Limits on what we’ll pay for Legal liability Your responsibilities For any one event, we’ll pay: • for loss to someone else’s property, up to $20,000,000 • for bodily injury, up to $1,000,000. The most we’ll pay for all legal liabilities for damages and reparation is a combined maximum of $20,000,000 during any period of insurance. We also pay legal defence costs to defend a claim for damages If we’ve given you our agreement in writing beforehand, we’ll also pay your legal defence costs Policy conditions and expenses incurred to defend a claim for damages against you. This cover applies even if you are not found legally liable to pay damages. However, we won’t pay legal defence costs and expenses in relation to an offence, or where you’re legally required to pay reparation. Definitions 17  Welcome Vehicle change — we’ll temporarily cover replacement Comprehensive or additional vehicles If you change your vehicle or buy another one for your own use, we’ll cover it automatically for up to 30 days. We cover the replacement or additional vehicle on the same policy terms that apply to the current vehicle shown on your schedule. You must give us full details of the replacement or additional vehicle within 30 days of buying it. Third Party Fire & Theft If you don’t, cover for it stops automatically. Vehicle servicing and emergency — we won’t apply driver restrictions If your schedule shows driver restrictions on your policy, we won’t apply them if your vehicle is being driven: • by a member of the motor trade while they are servicing or repairing it • by a valet parking attendant while they park or fetch it • by a professional dial-a-driver while they deliver your vehicle to your home, workplace, or other temporary location where you are staying Third Party Only • to a medical facility in a medical emergency. Optional benefits — the additional cover you can choose If you’ve chosen any of the following optional benefits, they’ll appear on your schedule. You need to have paid the additional premium for a benefit to apply. Excess-free windscreen and window glass Exclusions We’ll pay for loss to your vehicle’s windscreen or window glass. You won’t have to pay an excess, as long as you’re not claiming for any other damage. However, you will need to pay for any repairs not covered by this policy, which are necessary to replace the glass. This benefit also covers parts of the windscreen or window glass including: • tinting Making a claim • demisters • rain sensors • any necessary recalibration of sensors associated with the glass. However, this benefit does not cover any other items, such as: • sunroofs, glass roofs, and mirrors • headlights, taillights, and lamp covers Your responsibilities • any other glass or transparent plastics • anything attached to the windscreen or windows • cameras, including dash cams and advanced driver assist system cameras. When replacing your windscreen or window glass, we may use reconditioned, recycled, or aftermarket windscreen or window glass. Roadside assistance — you can purchase roadside assistance If you choose this benefit, we’ll provide you the details in a separate agreement. Policy conditions Definitions 18  Welcome Exclusions — things we don’t cover Comprehensive We won’t cover you in these situations. These exclusions apply whether you have Comprehensive, Third Party Fire and Theft, or Third Party cover. Alcohol or drugs We won’t cover any loss or liability if the person using or driving your vehicle at the time of the accident: Third Party Fire & Theft • had a breath or blood alcohol level higher than allowed under New Zealand law • refused to take a breath test or give a blood sample when asked • was under the influence of an intoxicating drug or drugs. We’ll assume the alcohol in the driver’s blood or breath when the accident happened is no less than the amount shown in any blood sample or breath test taken following the accident. This exclusion applies to anyone who is driving your vehicle with your permission. Breach of, invalid or incorrect driver’s licence We won’t cover any loss or liability where any driver of your vehicle at the time of the accident: Third Party Only • is breaching the conditions of their driver’s licence • doesn’t hold a valid driver’s licence • doesn’t hold a driver’s licence appropriate to the class of vehicle being driven. This exclusion applies to anyone who is driving your vehicle with your permission. This exclusion doesn’t limit cover under the ‘Vehicle servicing and emergency’ benefit. Exclusions Certain uses of your vehicle We won’t cover your vehicle if it’s being used: • outside of the private use described in this policy wording, if your schedule shows private use • outside of the private or business use described in this policy wording, if your Making a claim schedule shows business use • for any business use we have not agreed to • anywhere for racing of any kind, or tests to prepare for racing, pace-making, trials, tests, performance demonstrations, driver training on racetracks, vehicle handling lessons on racetracks, or any similar events, whether organised or not • on any racetrack, sealed or not, whether other vehicles are there or not. Your responsibilities Communicable disease We won’t cover any loss, damage, interruption, liability, claim, cost, expense or any other sum of any kind that arises directly or indirectly out of, is contributed to by, or is in connection with any of the following. 1. Communicable disease. 2. The actual, or perceived, fear or threat of communicable disease. 3. Actions by any person, entity or public authority to respond to, control, prevent or suppress communicable disease. Policy conditions Any other sum of any kind also includes any increased or additional costs or expenses of a claim that this exclusion does not otherwise apply to. Definitions 19  Welcome Comprehensive This exclusion: • takes priority over any other term in this policy or any endorsement (including any that might contradict it) • applies regardless of any other cause or event contributing at the same time or in any other order to 1–3 above. When we say communicable disease, we mean any of these things. • Any human, animal, plant or other disease that can be transmitted directly or indirectly from any organism to another organism by means of any substance or agent, including Third Party Fire & Theft without limitation, any: ‒ virus ‒ bacterium ‒ parasite ‒ other organism ‒ any variation of any of the above, whether living or not. • Any Infectious Disease or Quarantinable Disease as defined in or declared under the Health Act 1956. Third Party Only Confiscation We won’t cover loss or liability in any way connected with any of the following. • Confiscation or seizure by anyone with a financial interest in your vehicle. • Confiscation, nationalisation, requisition, acquisition, designation, destruction or decision by government or local authorities. • Any government or local authority orders to move or relocate property to proactively prevent future loss or damage. Criminal or reckless activity Exclusions We won’t cover any loss, damage, cost, or liability in any way connected with: • criminal activity involving anything this policy covers, unless you prove that you didn’t have reason to suspect that criminal activity was happening Making a claim • any deliberate, intentional, knowing, wilful or reckless act, or failure to act, whether criminal or otherwise, committed by you, or anyone this policy covers. Cyber acts and incidents We won’t cover any loss, damage, liability, cost, or expense in any way connected to a cyber act or cyber incident. This exclusion does not apply if a loss covered by this policy causes a cyber incident. However, if there’s resulting loss to your vehicle caused by a cyber act or cyber incident, we’ll cover Your responsibilities it (unless it’s excluded under another part of this policy). Data We won’t cover any loss, damage, liability, cost, or expense of any kind in any way connected to: • data being totally or partially destroyed, distorted, erased, corrupted, altered, misinterpreted, or misappropriated • errors in creating, amending, entering, deleting, or using data • total or partial inability or failure to receive, send, access, or use data for any time Policy conditions • any loss of use of data, or data being reduced in functionality, repaired, replaced, restored, or reproduced • the value of any data. This exclusion applies whether any other causes or events contribute at the same time, or in any order, to any of the above. Definitions 20  Welcome Depreciation, loss of use, consequential loss, or loss of value Comprehensive We won’t cover any loss, damage, or liability that is in any way connected with: • depreciation • loss of use • consequential loss • loss of value. Excesses Third Party Fire & Theft We won’t cover any excesses. Excluded drivers We won’t cover any loss or liability if the driver of your vehicle at the time of the accident is excluded from the policy cover. Existing damage We won’t cover the cost to fix any existing defect or damage. Third Party Only Faults We won’t cover loss caused by a defect or fault in your vehicle’s design, specification, or materials. Fire and Emergency Act 2017 We won’t cover you where your liability arises directly or indirectly from any fire you intentionally lit that didn’t comply with either: Exclusions • the Fire and Emergency Act 2017 • any other statutory or local body requirements governing the lighting of fires. Illegally leaving the scene of an accident We won’t cover loss or liability if the person driving your vehicle fails to stop or leaves the scene of the accident when it is an offence to do so. Making a claim This exclusion applies to anyone who is driving your vehicle with your permission. Loss that’s covered by ACC We won’t cover any amount that anyone (including the victim of an offence) can claim under the Accident Compensation Act 2001. This includes if: Your responsibilities • the victim hadn’t made an ACC claim • the victim didn’t make an ACC claim within the time required under the Act • ACC declined the claim or limited their liability for any reason. Mechanical or electrical breakdown We won’t cover any breakdown, breakage, or failure of any part of your vehicle. We also won’t cover any loss that the breakdown, breakage, or failure may cause to the rest of your vehicle. Policy conditions This exclusion won’t apply if an accidental external factor that originated outside of your vehicle directly caused the breakdown, breakage or failure. Nuclear activity We won’t cover loss, damage, or liability in any way connected with nuclear weapons, ionising radiation, or contamination by radioactivity from nuclear fuel, or the combustion of waste from nuclear fuel. Definitions 21  Welcome Sanctions Comprehensive We won’t provide any cover, service, or benefit, or pay anything in connection with your policy, including any premium refund, if doing so may breach or risk exposure to any of the following. • Penalties, sanctions, prohibitions, proscriptions, preventions, or restrictions under United Nations resolutions. • Sanctions, proscriptions, preventions, laws or regulations of New Zealand, Australia, the United Kingdom, the United States of America, or the European Union. Third Party Fire & Theft Terrorism We won’t cover loss, damage, or liability in any way connected with any act of terrorism. This includes act of terrorism in any way connected to pollution, contamination, or explosion that is: • biological • chemical • radioactive • nuclear. An act of terrorism means any act that: Third Party Only • may include the use of force or violence, or the threat of its use • is carried out or arranged by any person or groups of people, whether acting alone or on behalf of or in connection with any organisations or governments. From its nature or context, the act: • is done for, or in connection with, political, religious, ideological, ethnic or similar purposes • may include the intention to influence any government or to put fear in the public Exclusions or any section of the public. An act of terrorism also includes any actions taken to control, prevent, suppress, or respond to an act of terrorism. Tyres Making a claim We won’t cover loss to tyres caused by: • applying brakes • punctures • cuts • bursts or bursting. This exclusion doesn’t apply if the tyre damage occurs in the following situations. Your responsibilities • Your vehicle suffers other loss in an accident. • The loss is deliberate and is caused by a person not insured by this policy. • The loss was caused by a person using your vehicle without your permission. Unoccupied caravans We won’t cover loss to any caravan you’ve left unoccupied or unattended for more than 30 days, unless it’s in a supervised caravan park or another location we have agreed to cover the caravan at. Unsafe vehicles Policy conditions We won’t provide cover if your vehicle is in an unsafe or damaged condition, unless you can prove either of the following. • The vehicle’s condition didn’t contribute to the loss. • You and the driver were unaware of the vehicle’s unsafe or damaged condition and had taken all reasonable steps to maintain it in a safe condition. Definitions 22  Welcome Vinyl wrap, paint protection film, and signwriting Comprehensive We won’t cover any of the following on your vehicle: • vinyl wrap • paint protection film • signwriting. This exclusion doesn’t limit cover under the ‘Vinyl wrap, paint protection film, and signwriting’ Comprehensive cover benefit. Third Party Fire & Theft War We won’t cover loss, damage, or liability in any way connected with: • war • invasion • acts of foreign enemies • hostilities or warlike operations (whether war is declared or not) • civil war • civil commotion assuming proportions of or amounting to an uprising Third Party Only • military uprising • popular uprising • mutiny • rebellion • revolution • insurrection Exclusions • military or usurped power. Wear and tear, deterioration, gradual damage, corrosion We won’t cover loss caused by wear and tear, deterioration, gradual damage, or corrosion. Making a claim Your responsibilities Policy conditions Definitions 23  Welcome Making a claim Comprehensive If something happens and you think you may need to make a claim first make sure everyone is safe. Then, contact your insurance adviser or us as soon as possible. For a fast and easy experience, claim online at vero.co.nz/myvero. Once we have all the information we need, we’ll decide the best way to advance your claim. Third Party Fire & Theft If you’ve been in an accident If you’ve been in a car accident involving another vehicle, gather as much information as you can. If you can, take pictures. Find out: • the registration number of the other vehicle • the details of any other driver involved — their: ‒ name ‒ address ‒ phone number ‒ insurance company details Third Party Only • if you can, the name and phone number of any independent witnesses. What you must do if something happens that might lead to a claim If anything happens that might lead to a claim under this policy, you must do all the following. 1. Tell the Police if there’s been theft, burglary, or vandalism. 2. Tell your insurance adviser or us about what’s happened. Exclusions 3. Take all reasonable steps to minimise the loss. 4. Send us any communications you get about an event that might lead to a claim. 5. Obtain our permission before you start repairs. 6. Make your vehicle available for us to inspect. 7. Provide us with any information, help, proof, or evidence that we may need. Making a claim 8. Help us take any recovery action we choose against anyone we consider responsible for the loss. If you don’t fulfil these responsibilities If you don’t fulfil the responsibilities outlined above, we may: • reduce the amount we pay you • refuse to pay, or decline, your claim Your responsibilities • require you to pay back to us anything we’ve paid for the claim. What you must do to help us settle your claim Obtain our permission before you incur expenses or negotiate claims You must obtain our written permission before you incur any expense or negotiate, pay, settle, admit, reject, or make any agreement about any claim. We will act in your name Policy conditions In your name, we can: • take any proceedings necessary to use your legal right of recovery from anyone else • take over, defend, and settle any claim against you for damages. If we act in your name, we’ll do so at our expense. You must provide all reasonable help and cooperation, at your cost. Definitions 24  Welcome Comprehensive We will share and collect information about your claim You allow us to share information to third parties about any claim you make under this policy. You also allow us to get information from third parties that’s relevant to any claim you make under this policy. Excess — you will have to pay an excess The excess is the amount you must pay towards the cost of any claim. Third Party Fire & Theft The excess forms the first part of any loss you’re claiming for. We’ll take the excess away from the amount of the loss, not from any policy limit. If loss arises from multiple incidents, occasions or events, the excess (or each relevant excess) applies to each incident, occasions or event that causes loss. One event, one excess Usually, you’ll pay an excess for every claim. However, if you need to claim under more than one policy with us for loss caused by a single event at the same location, you’ll only pay one excess. This will be the largest applicable excess of all your policies. Third Party Only Different types of excess can apply More than one type of excess could apply — the specific circumstances of your claim will determine the total value of the excess you need to pay. If more than one type of excess applies, they will apply cumulatively — they’ll be added together to reach the total excess. Any amount shown on your schedule or described in this policy as an excess could apply. Types of additional excesses that could apply The types of additional excesses that might apply are explained below. Additional excesses Exclusions must be paid on top of any others that apply. Imposed excess Imposed excess — an additional excess that may apply to a particular vehicle. International excess Making a claim International excess – an additional excess applying to any driver who, at the time of the accident, holds a driver’s licence from any country other than New Zealand. We don’t apply this excess if the driver’s licence is from any of the countries considered exempt by Waka Kotahi New Zealand Transport Agency. Unnamed driver excess Unnamed driver excess — an additional excess applying to any drivers who are not named on your Your responsibilities schedule. This excess will only apply if you have chosen a voluntary named driver option, as shown on your schedule. New driver excess New driver excess – an additional excess applying to any drivers over 25 who held a New Zealand driver’s licence for less than 12 months at the time of the accident. Underage excess Underage excess – an additional excess that applies to any driver aged under 25 at the time of the accident. Policy conditions Special excess Special excess — an additional excess that may apply to a particular person. Definitions 25  Welcome Comprehensive You pay the excess in one of two ways When you make a claim, we’ll handle the excess in one of two ways. • We’ll ask you to pay the excess – either to us, or to the repairer directly. • We’ll subtract the excess from the money we pay you when we pay your claim. If you’re not at fault, your excess can be refunded We may refund your excess for a claim, if we are satisfied that both of the following conditions are met. Third Party Fire & Theft • The driver or person in charge of your vehicle is free of blame. • The person at fault is identified. Third Party Only Exclusions Making a claim Your responsibilities Policy conditions Definitions 26  Welcome How we settle your claim Comprehensive If your vehicle suffers loss which we accept under this policy, we may choose to settle your claim in one of the following ways. Repair your vehicle If we decide your vehicle can be safely and economically repaired, we’ll arrange for it to be repaired. We’ll pay to repair your vehicle to a condition as close as possible to the condition Third Party Fire & Theft it was in before the accident. We’ll select the repairer We’ll select a repairer from our approved repairer network. These are businesses and individuals we’ve approved to repair your vehicle due to their high standard of workmanship. We’ll guarantee repairs by our approved repairer network for as long as you own the vehicle. If your vehicle is not repaired by a member of our approved repairer network, we won’t guarantee the repairs. Some limits on what we pay Third Party Only We limit what we pay in some situations — either in amounts, or what we’ll cover. We’ll only pay to repaint damaged areas We’ll pay to repaint areas that have been damaged. We won’t pay any additional cost to match the new and existing paint, or to paint areas that weren’t damaged. We may pay for new, reconditioned, or aftermarket parts If your vehicle requires parts to be replaced, we have the option to use: Exclusions • new parts from the original equipment manufacturer • new aftermarket parts • comparable reconditioned or recycled parts. A reconditioned or recycled part is a used part that’s been restored to a condition equal to or better than the part you had before. An aftermarket part is a new part not produced by your vehicle’s Making a claim original manufacturer. We won’t pay to replace undamaged parts We won’t pay to replace any part that isn’t damaged. When a part isn’t available in New Zealand If a part or accessory isn’t available in New Zealand, we’ll pay the lowest of these three options. Your responsibilities 1. The manufacturer’s last known list price in New Zealand. 2. The price of the part’s closest equivalent available in New Zealand. 3. The cost of having a new part made in New Zealand. We don’t pay freight on parts coming from overseas We won’t pay the cost of freighting any part to New Zealand. We limit what we pay for non-standard accessories or fittings We pay up to $1,000 in total for accessories that were not supplied by the manufacturer for your Policy conditions vehicle model, unless your schedule shows a higher amount. We may ask you to pay towards the cost of repairs If your vehicle is in much better condition or is worth more money after the repairs than it was before the accident, we may ask you to contribute to the cost of repairs. Definitions 27  Welcome Comprehensive We’ll do one of the following. • Before any repair or replacement, we will agree with you your contribution to the total cost. • Where we are unable to reach agreement with you, or you have already arranged the repair or replacement without consulting us and getting our agreement, we will only pay what we think is reasonable to return your vehicle to its pre-accident condition. We may ask you to pay towards the cost of your electric vehicle battery Third Party Fire & Theft If your vehicle is an electric vehicle (EV), plug in hybrid electric vehicle (PHEV) or a hybrid electric vehicle (HEV) and your vehicle battery needs replacing as a result of a loss covered by this policy, we may ask you to contribute to the replacement cost. The contribution will depend on the condition of your battery at the time of loss. We’ll pay either of the following: • the value of the damaged battery immediately before the damage • the cost to restore it to a condition no better than when it was new — less an amount for depreciation, wear, and tear. If your vehicle is a total loss (a ‘write-off’) Third Party Only If we decide your vehicle is unable to be safely or economically repaired, or if it has been stolen and not recovered, we will settle your claim as a total loss. We only settle your claim as a total loss where the loss to your vehicle is covered by the cover type shown on your schedule. If you’re insured for agreed value If your schedule shows you’re insured for agreed value, the most we’ll pay for your vehicle Exclusions is the amount shown as the agreed value. If you’re insured for market value If your schedule shows you’re insured for market value, the most we’ll pay for your vehicle is the market value at the time of the loss. We’ll pay up to any maximum limit which applies to your vehicle based on the cover type shown on your schedule. Making a claim We’ll calculate the market value. We do this by obtaining an independent valuation of how much your vehicle was worth immediately before the accident happened. Your policy ends once we’ve paid your total loss claim Once we’ve paid your total loss claim, your policy ends. We keep the damaged vehicle, including all insured accessories and the value of whatever is left of your vehicle registration. We’ll refund any premium you have paid for the part of the period of insurance after the date Your responsibilities of the loss. We’ll pay a different amount for caravans, trailers, and motorbikes If your vehicle is a caravan, trailer, or motorcycle, we’ll pay up to whichever is less: • the market value • the sum insured on your schedule. Sum insured limit Policy conditions If your schedule shows the ‘Sum insured limit’ clause applies to a vehicle, the most we’ll pay for that vehicle is the lesser of: • the market value • the sum insured on your schedule. Definitions 28  Welcome What your responsibilities are Comprehensive This section outlines the responsibilities you, and anyone else insured under this policy, must meet. Information given to us must be correct Your proposal, application, or declaration form is the basis of this contract. All statements and information you give us, or anyone gives us on your behalf, must be complete and correct. This includes statements and information: Third Party Fire & Theft • in any proposal, application, or declaration — whether we get the statements and information verbally, electronically, or in printed form • that support this policy or any claim. If you give incorrect or false information in relation to your claim, or if your claim is fraudulent in any way, we won’t pay the claim. If your claim is fraudulent, your policy automatically ends – we will cancel your policy from the date you made the claim or gave us the false information. If you give us incorrect or incomplete information, or if information is withheld, and your claim is declined or we avoid your policy, this may affect your ability to obtain insurance in the future. Third Party Only You have a duty of disclosure You have a duty of disclosure, which means you must tell us everything we’d consider material to decide: • whether to issue, renew, or change this policy • the terms on which we’d issue, renew, or change this policy, including the premium we charge. Your duty of disclosure applies each time you renew or change this policy. If you don’t meet Exclusions your duty of disclosure, we can refuse a claim, reduce any claim payment, or avoid the policy. This may affect your ability to obtain insurance in the future. Tell us if anything changes Tell us straight away if there’s a change that could affect your cover, our decision to insure you, Making a claim or the premium we charge. Some examples of when you might need to do this are: • you modify your vehicle from the manufacturer’s standard specifications • the address where you normally keep your vehicle overnight changes • you, or anyone driving your insured vehicle, is convicted of a criminal offence. If you’re not sure whether something is important, tell us anyway. If you don’t keep us up to date, we can refuse a claim, or reduce any claim payment, or avoid the policy. Your responsibilities If we avoid your policy If we avoid your policy, we treat it as though it never existed. You’ll have to pay back any claim payments we have made to you, and we’ll refund you any premium you have paid to us. This might mean you find it difficult to get other insurance in the future. Tell us about any vehicle modifications You must tell us about any modifications that have been made to the manufacturer’s standard specifications for your vehicle. Policy conditions You must take all reasonable steps to prevent loss You must, at your cost or expense, take all reasonable steps to prevent loss. You must keep any vehicle covered by this policy safe and sound, and well-maintained. We always have the right to examine your vehicle. Definitions 29  Welcome Comprehensive You must also try to avoid any loss that you could be held legally liable for. We won’t cover loss, damage, or legal liability in the event that you are reckless or grossly negligent. Reckless or grossly negligent means you’ve failed to act in the way a reasonable person would, given the circumstances you faced when the loss happened. If you’re paid reparation, you may need to pay it to us If anyone covered by this policy is paid reparation for loss to property that we are paying Third Party Fire & Theft (or have paid) a claim for, you must tell us. You must give us the reparation payments to repay the claim payments that we have made, up to the amount of the reparation received. You can’t pass on your rights or interests under this policy Without our prior written agreement, you can’t assign, or attempt to assign, either of the following to any other party: • this policy or your interest in it • your rights to any claims proceeds under this policy. Third Party Only Exclusions Making a claim Your responsibilities Policy conditions Definitions 30  Welcome Policy conditions and other important information Comprehensive Your premium Your premium is the payment you make in exchange for your insurance cover. Your premium is detailed on your policy documentation. Paying your premium Third Party Fire & Theft Your insurance policy is an annual contract. You can choose to pay annually in full, or in instalments. Your premium will be higher if you pay by anything other than annual instalments, as we charge you instalment fees. Making changes to your policy details may affect the premium you need to pay or have paid for the remainder of your period of insurance. If you pay annually and don’t pay the full amount, we may reduce the period of insurance to align with the amount you paid. Your premium must be paid up to date before we’ll pay a claim Third Party Only If you need to make a claim and you have premium that is less than 28 days overdue, we may do one of these things: • withhold the claim payment until you’ve paid the overdue premium • deduct the overdue premium from the claim payment. Your policy ends if your premium is more than 28 days overdue If your premium is overdue by more than 28 days, your insurance cover under this policy ends. Cover stops from the date you have paid up to. Exclusions How your policy can be cancelled You can cancel your policy You have a cooling-off period if you change your mind When you first purchase this policy, you can cancel it within 30 days if you change your mind. Making a claim We’ll refund all the premium you’ve paid if you haven’t made a claim. You can cancel after the cooling-off period You can cancel your policy at any time after the 30-day cooling-off period. If you haven’t made a claim, we’ll refund any premium you’ve already paid for insurance cover after the cancellation date. We can cancel your policy Your responsibilities We can write to you to cancel your policy We can cancel this policy at any time by writing to either: • you at the address or email address on our records • your insurance adviser. Your policy will be cancelled from 4.00pm on the 14th day after we send the letter. We will refund any premium you’ve already paid us for cover after the effective date of the cancellation. We’ll cancel your policy if you make a fraudulent or false claim If you make a fraudulent or false claim, this policy automatically ends. We don’t need to cancel it Policy conditions in writing, but we may confirm to you in writing that it was automatically cancelled at a particular time. We’ll refund any premium you have already paid for cover after the cancellation date. Definitions 31  Welcome If your vehicle is insured for agreed value, the agreed value may Comprehensive change at renewal When we renew your policy, we may use market data to review and set your new agreed value. As a result, the agreed value will usually decrease as your vehicle depreciates with age and use. Sometimes the agreed value may increase, or stay the same, from the previous period of insurance. We’ll show the agreed value on your schedule – this is the most we’ll pay for your vehicle if it’s Third Party Fire & Theft a total loss. If you’d like to discuss changing the agreed value, simply contact your insurance adviser, or us. We don’t cover you if you breach these terms To be covered under your policy, you must comply with the terms and conditions outlined in this policy wording. If we find that anyone insured by your policy has breached any of these terms or conditions, we can refuse a claim, or reduce the payment. However, nothing in this policy wording affects our rights or yours under common law, including our Third Party Only right to avoid your policy for not making full disclosure in accordance with your duty of disclosure. This policy can cover multiple parties as joint insureds This policy is a joint policy if your schedule shows joint names, or includes the name of a Trust, as being insured. We view each insured person as acting with the explicit permission of any other. You each have the right to change this policy, make or settle a claim under this policy, or cancel this policy. Exclusions Any breach of the policy terms or conditions by one person will prevent all insured people from claiming under this policy. How GST applies when we pay a claim Dollar figures for benefits, excesses, and limits to items in this policy include GST. Making a claim If an agreed value is shown on your schedule, this amount includes GST. However, if a sum insured is shown on your schedule, this amount excludes GST. We’ll pay GST that is paid or payable on top of the sum insured. We only pay once if more than one benefit could apply Some benefits under this policy can only be used once per event, even if you have more than one policy or section of a policy with us that has the same benefit. Your responsibilities This condition applies if you, or someone you live with, has the following benefit with us under more than one policy. • Legal liability We don’t cover you if you have other insurance We won’t cover you for loss or liability where insurance cover is provided by another insurer for the same loss or liability. We won’t contribute towards any claim under any other policy. Policy conditions Definitions 32  Welcome If your vehicle is financed Comprehensive If your vehicle is secured under any kind of financial agreement, we may make any claim payment to the interested party. This will meet our responsibilities under this policy. Where required, we’ll share personal information about you with any party that holds a financial interest. We don’t cover parties with a financial interest under this policy, and those parties can’t make claims. Third Party Fire & Theft New Zealand law applies to this policy This policy is governed by New Zealand law and New Zealand courts have exclusive jurisdiction over any legal proceedings about this policy. When this policy mentions an Act of New Zealand Parliament, this includes any substitution, amendment, or replacement of the Act. If the Act has been repealed and there is no substitution or replacement, we mean any part of an Act with substantially the same purpose and function. It includes the regulations under the Act. We’ll put details of your claims on the Insurance Claims Register Third Party Only In buying this policy, you allow us to put details of any claims you make on the Insurance Claims Register (ICR) so other insurers can see them. You also allow us to obtain personal information and details of claims you’ve made from the ICR. The ICR is a database of insurance claims. It helps prevent insurance fraud by enabling insurance companies to share details of claims. The ICR is operated by Insurance Claims Register Limited (ICR Ltd), PO Box 474, Wellington 6140. Exclusions Making a claim Your responsibilities Policy conditions Definitions 33  Welcome Definitions Comprehensive This section defines some words and phrases that have specific meanings in this document. When we use any of these words or phrases, we use italics, and we mean the definition we give in this section. Accessory and accessories Any of the following: Third Party Fire & Theft • car seat covers • child restraints and seats • first aid kit, torch, fire extinguisher, maps • fitted entertainment, communications, and navigation systems • other equipment permanently fitted to your vehicle • roof racks, roof boxes, bike racks and tow bars when fitted to your vehicle • tools and breakdown equipment you permanently keep in your vehicle, or bought by you to repair your vehicle. Accident, accidental, and accidentally Third Party Only A sudden and unforeseen event not intended or expected by you. Agreed value The amount we agree to insure your vehicle for, as shown on your schedule. The agreed value is GST inclusive. Avoid (a policy) Exclusions We’ll treat your policy as though it never existed in accordance with the legal principles which govern the duty of disclosure and its remedies. Bodily injury Bodily injury (including death), illness, disability, disease, shock, fright, mental anguish, or mental injury to another person. Making a claim Computer system Any of the following in any configuration: • computers, hardware, and software • communications systems • electronic devices, including smart phones, laptops, tablets, and wearable devices • electronically controlled equipment, including data processing equipment Your responsibilities • server, cloud, or microcontroller equipment • any similar system, input, output, data storage device, networking equipment or back up facility. Cyber act One or more unauthorised, malicious, or criminal acts, involving accessing, processing, using, or operating any computer system. Cyber act also includes the threat or hoax of these acts. Cyber incident Policy conditions Either of the following. • Any error, omission or series of related errors or omissions involving accessing, processing, using, or operating any computer system. • Any partial or total unavailability or failure, or recurring unavailability or failure, involving accessing, processing, using, or operating any computer system. Definitions 34  Welcome Comprehensive Damages Money you have to pay because of a judgment against you, and/or a settlement we negotiate. Damages can include the other party’s costs, and interest. Damages does not include: • punitive or exemplary damages • reparation • fines Third Party Fire & Theft • taxes • any other kinds of penalty or compensation, financial or not • any other payment that is unlawful to insure against. Data Any kind of information, including facts, concepts, or code. In this definition, we mean information that is converted, recorded, or transmitted in a form that a computer system can access, communicate, display, distribute, interpret, process, transmit, store or use. Third Party Only Excess(es) The amount you must pay towards the cost of any claim. In New Zealand In New Zealand, or in transit within New Zealand. Loss Accidental physical loss or physical damage. It doesn’t mean prevention of use or loss Exclusions of functionality or usefulness. Market value The reasonable second-hand value of your vehicle immediately before the loss occurred, based on factors including your vehicle’s age, condition and kilometres travelled. Making a claim Period of insurance The timeframe we provide your insurance cover for (usually 12 months), as shown on your schedule. Premium Any amount you need to pay us to ensure cover commences and remains in force. This is the first premium or any subsequent premium, and includes any government levies and taxes. Your responsibilities Reparation An amount ordered by a New Zealand court under section 32 of the Sentencing Act 2014 to be paid to the victim of an offence. Reparation does not include: • reparation arising from prosecution of an offence under the Health and Safety at Work Act 2015 • damages, court costs, fines, any other kind of penalty (financial or not), taxes, and any payment that is unlawful to insure against Policy conditions • your legal defence costs or expenses in relation to an offence. Schedule The policy schedule, policy change, endorsement, expiry notice, or renewal notice that we most recently issued to you or your insurance adviser. Definitions 35  Welcome Comprehensive Total loss We have declared that your vehicle is damaged beyond economic repair or is stolen and remains unrecovered. Vehicle Any vehicle that your schedule describes, including: • equipment supplied and fitted by the manufacturer and tools supplied by the manufacturer that would normally stay in the vehicle Third Party Fire & Theft • the vehicle’s accessories • the vehicle’s keys. Under ‘Exclusions – things we don’t cover’ starting on page 19, vehicle also means any other vehicle this policy covers. Third Party Only Exclusions Making a claim Your responsibilities Policy conditions Definitions 36 VPMP 12/25