> _Markdown transcription of Tower Insurance Tower — Car Insurance policy wording, effective 2024-09-01 (Third Party). Source: https://www.tower.co.nz/wp-content/uploads/2021/03/car-tpo-09-24.pdf_ --- Car insurance THIRD PARTY ONLY COVER Contents Compare your benefits 4 Other important information  19 How your policy works 6 You can cancel this policy 19 Words with special meaning 6 We can cancel this policy 19 Making changes to this policy 19 The claims process 7 Other parties with a What your cover includes 8 financial interest 19 What we cover 8 This policy is under What we do not cover 8 New Zealand law 20 What your car can be used for 8 How we’ll communicate with you 20 Who can drive your car 8 Talk to us if you have a concern 20 We do not cover cars with Glossary 21 other insurance 8 What your car is insured for 9 Liability protection 9 Your policy includes automatic benefits 10 Accidents caused by an uninsured third party 10 Claims that were not your fault  10 Optional benefit 10 RoadWise® roadside breakdown service 10 What you’re not covered for 11 These are your policy exclusions 11 You have certain responsibilities 15 How to make a claim 16 You have certain responsibilities at claim time 16 How we’ll look after your claim 17 What excesses you may need to pay 17 How we’ll settle your claim 18 Replacement parts 18 Welcome to 1. Start here These are the basics Tower. of your policy. Thanks for putting your trust 2. These are in us to help look after your your benefits What you’re valuable assets. covered for – page 10. This is your Third party only cover policy wording, underwritten by 3. Responsibilities Tower Limited. and exclusions What you must do, We want to make insurance and what isn’t covered – page 11. simple and easy. 4. Making a claim That’s why we’ve removed all the Information about confusing language and made making your claim with us – page 16. it easier to see what is (and isn’t) covered under each section. 5. Other stuff We’ve also included a handy table This is important too, like what to do if you that shows you how our different have a concern – policies compare. page 19. It’s just one thing we do to give you 6. Glossary a little more confidence in your Some words have special insurance cover. meanings - page 21. As part of our commitment to you, this document has been awarded the WriteMark®. This means it meets an internationally recognised plain language standard.  Compare your benefits You’ve chosen Third party only Choosing cover that’s right for you can be difficult, cover. but we’ve made it easier with this comparison table. If you’d like to change This table is a summary only and sets out the maximum your level of cover, limits of cover. You can find full details of your cover please call us on beginning from page 8 of this document. 0800 808 808. Comprehensive Third party, fire Third party cover and theft cover only cover Liability protection $25m $25m $25m Bodily injury including reparation $1m $1m $1m Legal defence costs $5,000 $5,000 $5,000 Marine general average Fire and theft cover Agreed/market Market Collision cover Agreed/market Accidents caused by an uninsured Agreed/market Market Market third party Claims that were not your fault Road clearing costs $1,000 $500 Towing Temporary storage Transport costs $500 $250 One event – one excess Replacement and additional cars Stolen from a locked garage No excess No excess Child car seats $750 $500 Tower Repair Partner Repair guarantee Fatal injury $10,000 Keys and locks lost or stolen $1,000 No excess New vehicle replacement 4  Comprehensive Third party, fire Third party cover and theft cover only cover Optional benefits RoadWise roadside Optional Optional Optional breakdown service Rental vehicle hire for loss of use Optional Optional $1,000 $750 Windscreen and window glass Optional Optional excess buyout Accessories and modifications Optional Optional $2,000 or $5,000 $2,000 or $5,000 No cover for drivers under 25 years old Optional Trailers Optional up to $3,000 5  How your policy works Your Tower Car Insurance – Third party only cover consists of three documents: your application, this policy wording and your certificate of insurance. Make sure you read your policy wording and your certificate of insurance so you understand what The basics you’re covered for and what your responsibilities are. This policy wording describes the benefits, exclusions, responsibilities and limits of your cover. Your certificate of insurance tells you what assets are covered, what level of cover applies and whether any special terms and conditions apply. We agree to cover you according to the terms outlined in these two documents, as long as you’ve paid the premium due. Please check we’ve got things correct. If you find an error of any sort, if your needs are not met or if you have any questions then please contact us on 0800 808 808 or at insurance@tower.co.nz. Words with special meaning In this policy some words have a special meaning. We, us or our When we use these words we mean Tower Limited. You or your When we use these words we mean the person or persons or corporate body named on your certificate of insurance as the insured. Where you jointly own the car, the policy insures you jointly. Some other words also have a special meaning, for example, ‘loss’. We’ve put those words into italics so they’re easy to find. You can find out what those words are and what they mean in the Glossary on page 21. 6 The claims process Here’s hoping you never have to claim. But if life doesn’t go to plan, we’ll be ready. Here’s what to do and when. The basics What you do 1. • • Make sure you’re safe Make sure your property is safe • Call the Police if required • Take photos of the damage if you can • Call us if you need immediate assistance 2. • Check your policy wordings • Collect any documents required • Start an inventory of losses • Call us or go online to tower.co.nz to make a claim What we’ll do 3. • • Explain how the claims process works If you want to proceed, we’ll lodge your claim • We may ask for more information • Tell you what’s going to happen next • Arrange an assessor if required • Decide whether the claim fits the terms of the policy • If your claim doesn’t fit within your policy, we’ll clearly explain why 4. • • Process your claim as fast as we can Keep you informed of what’s happening • If your claim has been accepted, we’ll settle it as soon as we can 7  What your cover includes What we cover We cover the car shown on your certificate of insurance, including: The basics 1. any of the following supplied by the manufacturer: a. attached equipment and options b. tools and breakdown equipment. What we do not cover Your policy does not cover: 1. your car if it includes any modifications (for example, modified suspension) which differ from the manufacturer’s standard specifications for the model and year of manufacture, unless we’ve agreed to the modification, and it is noted on your certificate of insurance 2. personal effects and other contents left in the car. These will need to be covered under a separate contents policy 3. any business or professional tools or items left in the car. What your car can be used for Your car is covered only while it is being used for social, domestic or private purposes. This includes being used for community or charity work or getting to and from work in New Zealand. Who can drive your car We provide cover for anyone driving your car with your permission. You must tell us if anyone becomes a new regular driver of your car, or if any person covered by this policy is charged with a criminal or traffic offence. Refer to the section You have certain responsibilities on page 15 for full details. We do not cover cars with other insurance This policy does not cover any loss or liability if you’re covered for that same loss or liability to any extent under a policy with another insurer. We’ll not contribute towards a claim under any other policy. 8 What your car is insured for This is an important part of your policy wording. Please read and understand it. Liability protection The basics If any of this document doesn’t make sense, This is your third party cover please call us on We’ll cover you for your legal liability for claims made 0800 808 808 and we’ll explain it to you. against you for accidental physical property damage occurring during the period of insurance in New Zealand involving: 1. your car 2. any trailer or caravan attached to your car (provided not otherwise insured) 3. any car not owned by you that you’re using with the owner’s permission. (Legal liability means being responsible for accidentally causing damage to someone else’s property.) We’ll cover any other person using your car with your permission so long as that person complies with the terms and conditions of this policy. You also have cover under this benefit for: 1. your liability arising from bodily injury occurring in New Zealand (including for reparation) 2. defence costs if you’re charged with manslaughter or dangerous driving causing death from an accident where you’re the driver and we’ve accepted your claim 3. all costs and expenses incurred by you with our approval in defending claims under third party cover 4. your share of marine loss costs when: a. your car is on board a ship b. the ship is in danger c. cars or cargo are thrown overboard to prevent loss to that ship or its cargo, and d. the ship is between ports in New Zealand waters. Limits We’ll pay up to $25,000,000 in total during the period of insurance including up to: 1. $5,000 for defence costs if you’re charged with manslaughter or dangerous driving, and 2. $1,000,000 for liability arising from bodily injury to a person (including reparation). If you have liability cover with us under any other policy, then we’ll only pay under one policy for each event. 9  Your policy includes automatic benefits Your policy also covers you for the benefits listed below. The most we’ll pay is the maximum amount detailed in each benefit. These benefits are subject to the terms, conditions and limits outlined in this policy wording and your certificate of insurance. Accidents caused by an uninsured third party The benefits We’ll pay for repairs to your car if it is damaged in an accident, we’ve accepted your claim and: 1. you’ve identified the party at fault (name, phone number and registration number of that other party’s vehicle), 2. we’re satisfied that the other party was more than 50% at fault, and 3. their vehicle was uninsured. Limits The maximum we’ll pay under this benefit is the least of: 1. the cost of repairs, 2. the market value, or 3. $4,000. Claims that were not your fault You won’t pay an excess if you’ve been involved in an accident during the period of insurance, and: 1. you’ve identified the party at fault (name, phone number and registration number of that other party’s car), and 2. we’re satisfied that the other party was more than 50% at fault. Optional benefit Cover is provided under this optional benefit when it is shown as applying on your certificate of insurance. RoadWise® roadside breakdown service If you’ve chosen this optional benefit you have access to the RoadWise programme. This programme does not form part of this policy. You can refer to our website for the terms and conditions of this programme. Limit This optional benefit is not available for vehicles greater than 3.5 tonnes or longer than five metres. 10  What you’re not covered for These are your policy exclusions Your policy does not cover liability for: 1. ACC personal injury personal injury where cover is provided to any extent under the Accident Compensation Act 2001, or any amendment or replacement Act. 2. Bodily injury bodily injury to you or any person in charge of your car. 3. Consequential losses consequential losses of any kind including loss of use, enjoyment, value, or income. 4. Hire or lease any car that you’re hiring or leasing (unless the leasing company is named as an interested party). Responsibilities and exclusions 5. Loss to your property loss of or damage to property belonging to or under the care, custody or control of you or your driver or being conveyed in or loaded or unloaded from your car. However, this exclusion does not apply to any disabled car being towed by your car for no financial gain or reward. 6. Where you’ve agreed to accept responsibility loss or damage if you or your driver have agreed with any party to accept responsibility for any loss or damage when the law would not have held you or your driver responsible. Your policy does not cover you if your car is being driven by or is in the charge of anyone who: 1. Alcohol limit exceeded has a blood or breath alcohol level which exceeds the legal limit. 2. Alcohol or drug related convictions after a claim event is subsequently convicted of any alcohol or drug related offence in connection with driving or being in charge of your car. 3. Intoxication while driving is under the influence of intoxicating substances or drugs (either prescribed or not) that has caused or contributed towards the covered loss or liability under this policy. 4. Leaving the scene of an accident did not stop at or leaves the scene of an accident when it is an offence to do so. 5. Refusing testing fails or refuses to permit a specimen of blood or breath test to be taken when lawfully required to do so. 6. Unlicensed drivers does not have a legal licence to drive in New Zealand, or is not complying with the conditions of their licence. These exclusions do not apply if the person who is in charge of your car has stolen it. 11  Your policy does not cover any loss, damage or liability arising from: 1. Confiscation by an authority confiscation, nationalisation or requisition by an order of government, local authority, the courts or any public authority, unless it is to prevent loss or damage covered by this policy. 2. Controlled drugs pollution or contamination the pollution or contamination of your car by the manufacture, storage or use in the car of a ‘precursor substance’ or ‘controlled drug’, as defined in the Misuse of Drugs Act 1975 or any amendment or replacement Act. 3. Criminal and reckless acts any criminal or reckless act or omission by you or by anyone in charge of your car. This exclusion does not apply to acts by any person who is in charge of your car after stealing it. 4. Driving unsafely a. the car being used or driven in an unsafe or dangerous way, for example by overloading either the car or the trailer, or texting while driving b. the car being driven in an un-roadworthy condition. 5. Fines and damages aggravated, punitive or exemplary damages, fines, or penalties. Responsibilities 6. Nuclear and radiation risks nuclear weapons material or ionising radiation or contamination by radioactivity from any and exclusions nuclear waste or from the combustion of nuclear fuel, including any self-sustaining process of nuclear fission or fusion. 7. Stand-down periods a. 72-hour stand-down any storm, flood, wildfire, tsunami, volcanic activity, or landslide that occurs within 72 hours of the start date of this policy. b. Named cyclone stand-down a cyclone or ex-tropical cyclone that has been named before the start date of your policy. The stand-down period exclusions also apply to the effective date of any change made to existing policy terms. Previous policy terms and conditions, including sum insured and excess, will apply to any loss or damage that occurs within the stand-down periods set out above. The stand-down period exclusions do not apply if this policy started immediately after another policy that covered these risks. The stand-down period exclusions do not apply if the policy was taken out at the same time you purchased the car. 8. Use of the car the inability to use your car unconnected with loss covered by this policy. 9. Using the car for a purpose it was not designed for a purpose other than for the purpose it was designed for, or not as a motor vehicle as defined in the Land Transport Act 1998 or any amendment or replacement Act. 10. Using the car for business, commercial or occupation activities use which includes, but is not limited to, use in connection with: motor trades, any form of selling and/or collection, insurance assessing, motor-driving instruction for reward, carriage of goods or samples, any trade or business, hire, carrying fare-paying passengers, or a stock and station agency. 11. Using the car for racing using the car for sprinting, drag racing, pace-making, hill climbing, off-roading, reliability or time trials, rallying, speed tests or any form of motorsport or high speed driver training. 12 12. Using the car off-road using the car off-road, such as driving over open land, on beaches, riverbeds and sand dunes. This exclusion does not apply while you are launching or retrieving your boat from its own boat trailer. Your policy does not cover any claims for: 1. Faults and defects the cost of remedying or repairing any defects. 2. Mechanical failure of the car failure, breakage or breakdown of any part of the car, unless it occurs as a result of loss to your car and we’ve accepted your claim. 3. Wear, tear and depreciation Wear and tear or loss caused by the action of sunlight, depreciation or unrepaired damage. However, resulting loss is covered. By resulting loss we mean secondary damage that occurs as a direct result of the excluded causes above 1 to 3. Your policy excludes cover for communicable diseases Your policy does not cover any loss, time-element loss, damage, liability, claim, cost, or expense Responsibilities arising out of or in connection with a communicable disease. This exclusion also applies: 1. If there is some other contributing cause or event at the same or some other time. and exclusions 2. To the fear or threat (whether actual or perceived) of a communicable disease. Your policy excludes cover for cyber loss Your policy does not cover any loss, damage, liability, cost, or expense arising out of or in connection with the following events: 1. any cyber-attack or cyber incident 2. any loss of use, reduction in functionality, repair, replacement, restoration, or reproduction of any data, including any amount connected to the value of any data. This is regardless of any other contributing cause or event that happens at the same or some other time. If your computer system suffers loss or damage insured by this policy, then this exclusion will not apply to both: 1. the cost to repair or replace the computer system itself 2. the costs of copying the data from back-up or from originals of a previous generation. We do not cover costs of research or engineering, or any costs of recreating, gathering, or assembling data. If your computer system is not repaired, replaced, or restored we’ll pay the cost of the blank computer system only. This exclusion does not apply to loss or damage to your property insured under this policy caused by fire or explosion directly resulting from a cyber incident, unless that cyber incident arises out of or in connection with a cyber-attack, including controlling, preventing, suppressing, or remediating any cyber-attack. 13  Your policy excludes cover for war and terrorism Your policy does not cover any loss, damage or liability arising directly or indirectly from, occasioned by, through, in consequence directly or indirectly of, or claim for: 1. war, invasion, acts of foreign enemies, hostilities or war-like operations (whether war be declared or not), civil war 2. mutiny, civil commotion assuming the proportions of or amounting to a popular rising, military rising, insurrection, rebellion, revolution, military or usurped power, martial law 3. confiscation or nationalisation or requisition or destruction of or damage to property by or under the order of any government or public local authority 4. any act of any person or persons acting on behalf of, or in connection with, any organisation the objective of which includes the overthrowing or influencing of any de jure or de facto government by terrorism or by any violent means. Terrorism is the use of violence, or the threat of violence, in order to achieve a political, social or religious goal. Responsibilities and exclusions 14 ! You have certain responsibilities Here is a list of what you and any person in charge of your car with your permission must do. 1. You must be honest and fair with us. All your statements made to us, including in your application, made while this policy is in force, and made in relation to any claim, must be honest, correct and complete. 2. You must keep your car well maintained and in roadworthy condition. This means that the car must be maintained to a level where it would pass a Warrant of Fitness test by someone, other than you, who has the authority to do the test. 3. You must tell us immediately if anyone: a. starts to use your car for any business or commercial purpose such as delivering food, people or packages b. modifies your car from the manufacturer’s standard specifications c. becomes a new regular driver of your car. Responsibilities 4. You must tell us immediately whether you or any other person covered by this policy: a. commits, is charged with, or is convicted of a criminal offence and exclusions b. commits, is ticketed for, is charged with, or is convicted of a driving offence (but not parking offences) c. has their driving licence suspended, cancelled or a special condition added to their licence d. has had a claim declined or a policy avoided e. has insurance refused or cancelled by an insurance company, or has any special terms added to a policy. We may change the terms that we insure you on, or the premium, to reflect the change in circumstances that you’ve told us about. We may cancel your policy if in our opinion, there is a substantial change in risk. 5. You and any person in charge of your car with your permission must: a. take reasonable care to protect and maintain your car and to avoid legal liability, and b. ensure that your car is securely locked and any installed alarm or immobiliser is activated when unattended. 6. You must pay all premiums in full by the due date. If any premium remains unpaid 28 days following the due date, we may cancel this policy (effective from the first day of the period to which the unpaid premium relates). If you do not comply with your responsibilities under this section, You have certain responsibilities on page 15, we can decline any claim (and recover any claims payment already made). We can also cancel or avoid this policy. If we cancel your policy, the cancellation will take effect on the seventh day after we provide notice emailed or posted to your last known address on our records. If we do this, we’ll refund any unused premium. If we avoid your policy, we’ll do so from the date of the incorrect statement, false statement, fraudulent act, or breach. If we do this, we’ll refund your premiums from the date the policy was avoided. We may also avoid or cancel any other policies you have with us. If we ask, you’ll have to refund any claims payments we’ve previously paid to you. If we do this we’ll email or post notice of this decision to your last known address on our records. We’ll deduct any claims monies already paid from your premium refund. 15  ? How to make a claim It is important that you tell us as soon as you become aware of any circumstances that may result in a claim. Call us on 0800 808 808 or go to tower.co.nz/claims to fill in an online claim form. You have certain responsibilities at claim time Events leading to a claim can be stressful. Your personal safety is paramount, so make sure you and anyone else involved are safe from harm and if necessary, call the emergency services. Here’s a list of what you and any person in charge of your car with your permission must do at claim time. Before you lodge your claim You must: 1. Inform the Police if it appears that arson, theft, burglary or malicious damage has occurred and provide details of the complaint to us, for example, the acknowledgement number. 2. Tell us as soon as possible: a. if it is likely that you’ll make a claim b. if you or anyone else who may have cover under this policy is charged with any offence which resulted in loss of property, or caused bodily injury to someone else c. about any claim made against you by another person, with full particulars and all legal Claim documents served on you. 3. Take all reasonable steps to prevent further loss or liability. 4. Get our permission before you arrange for any repairs or replacement, or incur any expense for any claim. 5. If we ask you to complete a claim form, return that claim form to us within 30 days. Once you’ve lodged your claim You must: 6. Let us inspect the damaged car and deal reasonably with any salvage. No property may be abandoned to us. 7. Let us complete all necessary documents and authorities for any claims under this policy as your authorised agent. 8. Provide proof of purchase and/or proof of ownership of all items being claimed for. 9. Comply with all our requests about your claim by providing full cooperation, information and assistance. 10. Not discuss a claim made on you by another person with them. Instead, refer them to us. 11. Pay any applicable excess and any additional excess. 12. Let us instruct a solicitor of our choice to conduct your defence. You must follow the recommendations of that solicitor about the conduct or continuation of your defence. 13. Let us talk with that solicitor when necessary about the details of the case and the conduct or continuation of your defence. 16 After we’ve accepted your claim You must: 14. Make sure that any repairs are carried out promptly. 15. Cooperate fully in any action we take to recover money from other parties involved in your claim. 16. Let us take over for our own benefit and settle any legal right of recovery you may have. 17. Tell us if any person is ordered to make reparation to you for any loss or cost that was part of the claim. Reimburse us for that payment as soon as you receive any reparation. 18. Tell us if any lost or stolen property that was part of the claim is found or recovered. Hand it over to us or, at our option, refund any money paid by us if we request it. If you do not comply with your responsibilities under this section, You have certain responsibilities at claim time on page 16, we can decline any claim (and recover any claims payment already made), or cancel or avoid this policy. If we cancel your policy, the cancellation will take effect on the seventh day after we provide notice emailed or posted to your last known address on our records. If we do this, we’ll refund your any unused premium. If we avoid your policy, we’ll do so from the date of the incorrect statement, false statement, fraudulent act, or breach. We may also avoid or cancel any other policies you have with us. If we ask, you’ll have to refund any claims payments we’ve previously paid to you. If we do this, we’ll email or post notice of this decision to your last known address on our records. We’ll refund your entire premium paid less any claims already paid. How we’ll look after your claim Claim When you contact us to make a claim we’ll: 1. process your claim within the terms of the policy 2. explain how the claims process works 3. explain what we need to go ahead with your claim 4. if required, arrange for an assessor, investigator or other specialist to inspect the loss and explain the procedure that will be followed 5. keep you updated on your claim’s progress 6. give you all the information you need on how we’ll settle your claim 7. if we decline your claim we’ll clearly explain why. What excesses you may need to pay The excess is the amount of any claim that you’re responsible for. The excess applies to each event that results in a claim. Where loss has been caused on multiple occasions or events, an excess will apply for each occasion or event. Unless the benefit being claimed says it’s excess-free you’ll need to pay your excess. Additional excesses apply when the car is being driven or in the control of: 1. an inexperienced driver 2. a driver who holds an International drivers licence unless that licence was issued in a country identified by the NZTA as being eligible to apply for an exemption from a practical test. These countries are detailed on their website 3. when an additional underwriting excess has been applied. Your excess and any additional excesses that apply are detailed on your certificate of insurance. 17  How we’ll settle your claim We’ll settle your claim for loss following the process set out below. For repairs If we decide it is economical to repair your car, we have the option to: 1. arrange the repair, or 2. pay you an amount equal to the reasonable cost of repairs as assessed by us. The most we’ll pay is the least of: a. the cost of repairs b. the market value at the time of the loss, or c. $4,000 in the case of an uninsured third party accident claim. If we decide to repair your car, and you’ve decided to go to a repairer who is not part of our recommended repairer network, then we may choose Option 2 above. For a total loss If we decide your car is a total loss, 1. the most we’ll pay is the lesser of: a. the market value for your car at the time of the loss, if that is the cover type shown on your certificate of insurance. b. $4,000 in the case of an uninsured third party accident claim. 2. if you pay your premium by instalments, you must pay the rest of the annual premium before we settle your claim 3. your car, any unused on-road costs, and any proceeds of the salvage of your car will become Claim our property. If we ask, you must provide your written consent to help us collect any unused on-road costs 4. we’ll automatically cancel your policy. In all cases: We’ll not pay more than the maximum amounts detailed for all benefits in this policy wording or on your certificate of insurance. We’ll pay an interested party (finance company and so on) if we’ve been notified of their interest in your car. Their receipt will discharge us to the extent of our payment. We have the option to use new, recycled or reconditioned parts in any repair. We reserve the right to apply claims monies owed to you to any unpaid premiums. Replacement parts We’ll pay for any part not currently available in New Zealand up to the lesser of: 1. the last known price list in New Zealand when the part was available, or 2. the part’s closest New Zealand equivalent. We’ll pay you the equivalent cost to us for a part if you ask us not to replace it. Limits Your car is not covered for: 1. freight and other costs to import parts from outside New Zealand 2. any costs due to the inability to match existing paint, or 3. costs to replace any part that has not suffered loss. 18  Other important information You can cancel this policy You can cancel this policy by notifying us either online or by email or phone. We’ll refund any unused premium. Free look period If you’re not completely happy with your policy, you can cancel it within 15 days of the start date so long as you’ve not made any claims. We’ll refund any premiums you paid and we’ll both regard this policy as never having started. We can cancel this policy We can cancel this policy at any time by notifying you in writing. The cancellation will take effect on the seventh day after we provide notice emailed or posted to your last known address on our records. We can also cancel or avoid this policy in accordance with the express rights of cancellation and/or avoidance set out in the sections: 1. You have certain responsibilities on page 15 2. You have certain responsibilities at claim time on page 16 If we cancel or avoid your policy, we’ll refund any unused premium. Making changes to this policy You can have this policy altered as long as we agree to that alteration and have confirmed this to you. Other stuff We can alter the terms of this policy at any time if in our opinion there is a substantial change in risk. We’ll give you at least seven days’ notice of this change. If you do not agree to the alterations to the terms of your policy, you can cancel it (effective from the date of the proposed alteration). You can do this by contacting us online or by email or phone before the effective date of the proposed alterations. If you cancel on this basis, we’ll refund any unused premium. Other parties with a financial interest You authorise us to disclose personal information about your insurance to any holder of a financial interest in the car. 19  This policy is under New Zealand law New Zealand has jurisdiction The laws of New Zealand apply to this policy. The Courts of New Zealand have exclusive jurisdiction in relation to legal proceedings about this policy. Any compensation awarded or costs or expenses of litigation outside New Zealand are not covered. New Zealand currency and taxes apply All sums insured and policy limits are expressed in New Zealand currency and include Goods and Services Tax (GST) and all other taxes. All claims will be paid in New Zealand currency. How we’ll communicate with you We’ll communicate with you to your last notified physical or email address. If email is your preferred method of communication, the address you provided to us must be valid and must be checked on a regular basis. You must tell us if you change your physical or email address. Talk to us if you have a concern We always strive to give the best possible service. So, if you’re not happy with something – anything – please let us know. We’ll aim to get it sorted for you quickly and fairly. Often a quick conversation with us can help straighten things out. But, every now and then, an issue might occur that can’t be easily resolved. If that’s the case, we’ll talk you through our internal disputes resolution procedure. And if we still can’t agree, we’ll let you know how you can access our external disputes resolution provider. If you would like more information check out tower.co.nz/contact-us/complaints. Other stuff 20 A-Z Glossary Please note words in the singular can be in the plural and vice versa. Accidental Unintended and unexpected by you. Bodily injury Accidental bodily injury to a person occurring during the period of insurance in New Zealand, including death, illness, disability, disease, shock, fright, mental anguish or mental injury. Car The motor vehicle listed on your certificate of insurance. Certificate of insurance The certificate of insurance first issued to you or any further certificate issued following a change to the policy or a renewal of the policy (whichever applies at the time of the event). Communicable disease Any disease that can be transmitted by any substance or agent from any organism to another where: 1. the substance or agent includes, but is not limited to, any virus, bacterium or parasite or other organism or any variation of such, whether deemed to be living or not, and 2. the method of transmission, whether direct or indirect includes, but is not limited to, transmission that is: a. airborne b. bodily fluid c. from or to any surface or object d. solid, liquid or gas, or e. between organisms, and 3. the disease, substance or agent can cause or threaten damage to human health or human welfare or can cause or threaten damage to, deterioration of, loss of value of, marketability of or loss of use or property. Computer system Any of the following things: 1. any computer, hardware, software, communications system Glossary 2. any electronic device (including, but not limited to, smart phone, laptop, tablet, wearable device) 3. any server, cloud, or microcontroller, including any similar system or configuration of them and including any associated input, output, data storage device, networking equipment or back up facility. Cyber-attack One or more unauthorised, malicious, or criminal acts regardless of time and place – involving access to, processing of, use of or operation of a computer system. A cyber-attack can be the threat or hoax of these acts. 21  Cyber incident Any of the following things: 1. any error or omission or series of related errors or omissions involving access to, processing of, use of or operation of any computer system 2. any partial or total unavailability or failure to access, process, use or operate any computer system; it can be a single incident or a series of related incidents. Data Information, facts, concepts, code, or any other information of any kind that is recorded or transmitted in a form to be used, accessed, processed, transmitted, or stored by a computer system. Excess The amount of any claim which you must bear as shown on your certificate of insurance and/or in this policy wording. Loss Sudden and accidental physical loss or sudden and accidental physical damage occurring during the period of insurance in New Zealand. Market value The reasonable cost at which a car of the same make, model, kilometres travelled, year and condition as your car could have been purchased on the retail market immediately before the loss, as assessed by a valuer approved by us. Modifications Changes, alterations, or customisations to your car from the manufacturer’s standard specifications, including but not limited to changes made to engine, steering, suspension, tyres or wheels, exterior paint work including paint effects and wraps, specialised interiors including racing harness, roll cage, steering wheel changes, external wastegate, carbon fibre panels and door changes. On-road costs This means any Vehicle Licence Fees (commonly called rego), Road User Charges (commonly called RUC), and Warrant of Fitness (commonly called WoF). Period of insurance The period shown on your certificate of insurance. If you select a start date in the future, cover will begin at 12:00am on that day. Otherwise, cover begins at the time you purchased this insurance. Cover ends at 11:59pm on the last day shown on your certificate of insurance or at the effective Glossary time of cancellation. Reparation An amount ordered to be paid under Section 32 of the Sentencing Act 2002, or any amendment or replacement Act, by a New Zealand Court to a victim of an offence. Time-element loss Time-element loss means business interruption, contingent business interruption or any other consequential losses. Unused premium Premium for the days you’ve paid for, but will not be insured (calculated as at the effective date of cancellation). 22  GSB 5.0 Get in touch CAR-TPO-09-24 today If you’d like to talk about your insurance needs, give us a call on 0800 808 808 tower.co.nz © 2024 Tower Limited. All rights reserved.